By writing, emailing or by telephone.
Complaints of a serious nature should be made in writing.
ABC Audience & Consumer Affairs, GPO Box 9994 in your capital city.
Online email contact form: http://about.abc.net.au/talk-to-the-abc/
Please choose ABC Audience & Consumer Affairs as the ABC recipient.
If you would simply like your complaint noted, a switchboard operator will register your comments. Phone 02 8333 1500
If a matter of personal taste or preference, Audience & Consumer Affairs will ask the manager responsible for the program to respond.
If your complaint raises a serious editorial issue — such as factual inaccuracy, lack of balance, or inappropriate content — your complaint will be investigated by Audience & Consumer Affairs.
Audience & Consumer Affairs will notify the manager with editorial responsibility for the program and ask for their comments. Audience & Consumer Affairs will consider these comments and where necessary, review tapes, transcripts and related material. We will also take into account the ABC's Charter, the ABC's Code of Practice and ABC Editorial Policies.
You will receive a written response to your letter or email, explaining the ABC's conclusion. The ABC aims to respond to all complaints within 4 weeks of receipt. If the response is to be delayed, an acknowledgment and explanation will be sent
If your complaint is upheld, the ABC will openly admit its error. If it is not upheld, our reply will clearly set out the reasons.